Shipping policy

Last updated: April 19, 2026

Thank you for shopping with Eluxe Søul. Our goal is to deliver your order safely and on time.

Processing Time

All orders are processed within 1–2 business days.

Orders placed on weekends or holidays are processed on the next business day.

Shipping Time

After processing, delivery typically takes:

Standard Delivery (India): 4–7 business days

Remote or rural locations may take an additional 2–3 days.

Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Charges

Shipping charges (if applicable) will be calculated at checkout.

Free shipping may be offered during promotions or on selected products.

Order Tracking

You can track your shipment using the tracking link sent to your email/SMS after dispatch.

Incorrect Address

Please ensure your address is correct at checkout.

If the order is returned due to an incorrect or incomplete address, the customer is responsible for re-shipping charges.

Delays

Delivery may be delayed due to:

High order volume

Courier delays

Weather conditions

Festivals or national holidays

We appreciate your patience during such times.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected time:

Email us immediately at eluxesoul@gmail.com with your order number and photos (if applicable).

We will assist you in resolving the issue.

International Shipping

We currently ship only within India.

International shipping will be added in the future.

Contact

For any shipping-related questions, please email us at:

📧 eluxesoul@gmail.com